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Refund policy
Short version: if you did not use it, you can have your money back within 14 days.
Who processes refunds
Paddle.com is the merchant of record for every GETAWAY purchase. That means Paddle charged you, and Paddle sends the refund back to the card or account you paid with. You ask us, we approve it, Paddle processes it. Refunds usually show up within 5 to 10 business days, depending on your bank.
Subscriptions and top ups
- Within 14 days of a purchase or renewal, you can get a refund for the hours you have not used from that payment. If you used none, you get the full amount back. If you used some, you get back the share you did not use.
- This applies to monthly and yearly plans, and to 10 hour top ups.
- After 14 days, payments are not refundable, but you can cancel at any time and your plan runs until the end of the period you paid for.
- When we refund a subscription payment, the hours from that payment are removed from your balance.
One Video
A One Video unlock ($5) is refundable within 14 days of purchase as long as you have not downloaded any clip from it. Once a clip is downloaded, the purchase is used.
Failed jobs
If a job fails on our side, for example a processing error or a video we could not fetch after you were charged hours, the hours go back to your balance automatically. You do not need to ask. If a job finished but found nothing usable in your video, email ajmabilal@gmail.com and we will look at it.
How to ask
Email ajmabilal@gmail.com from the address on your account, with the date of the purchase. You do not need to give a reason. We reply within 2 business days. You can also contact Paddle directly through the link in your receipt email.
Your legal rights
This policy does not take away any rights you have under the consumer law of the country you live in. If the law gives you more, you get more.