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GETAWAY

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Privacy policy

What we collect, why, who else sees it, and how long we keep it.

Who is responsible

ALI ALDIRSI, ZUHAL CADDESI, RITIM ISTANBUL SITE A2/BLOK NO:46/B, KAT:2, D:28, operates GETAWAY and is the controller of your personal data. Contact us about privacy at ajmabilal@gmail.com.

What we collect

  • Account data. Your email address. If you sign in with a third party account, the basic profile it shares with us: name, email and profile picture.
  • Videos and links. Files you upload, links you paste, and what we fetch from those links: the video, its title, its length and, for Twitch VODs, the public chat replay.
  • Clips and results. The clips we cut, their transcripts, titles, captions and scores, and any edits you make.
  • Payments. Paddle handles checkout as merchant of record. Paddle collects your card or other payment details. We never see them. We receive your plan, billing country, and a Paddle customer and subscription ID.
  • Usage data. Only if you accept analytics cookies: pages you visit and actions like starting a job, through PostHog. If you reject, we do not load PostHog at all.
  • Technical data. IP address, browser type and error reports through Sentry, used for security and to fix bugs.

Why we use it

  • To run the service you signed up for: process videos, store clips, manage your plan. Legal basis: our contract with you.
  • To keep the service secure and working: abuse prevention, error tracking. Legal basis: our legitimate interest in a safe, working service.
  • To understand how the site is used. Legal basis: your consent, which you can withdraw at any time.
  • To keep payment and tax records. Legal basis: legal obligation.

We do not sell your data. We do not use your videos to train our own models, and we do not post anything for you.

Who processes it

These companies process data for us, under contracts that limit them to doing so on our behalf:

  • Supabase. Database and sign in. Stores your account, jobs and clip records.
  • Cloudflare R2. File storage for uploads while they are processed, and for finished clips.
  • Cloudflare Turnstile. Bot check when you sign in or paste a link.
  • Google Gemini. Watches short segments of your video and frames to pick moments, write titles and find your facecam.
  • Deepgram or OpenAI. Transcribes the audio of your video so we can score what you said and burn in captions.
  • Paddle. Checkout, payments, invoices, tax and refunds, as merchant of record.
  • PostHog. Product analytics, only if you accept analytics cookies.
  • Sentry. Error reports, so we can fix crashes.

Some of them are based in, or store data in, countries outside the EU, including the United States. Where that happens, the transfer is covered by the European Commission's standard contractual clauses or an adequacy decision.

How long we keep it

  • Source files. Uploads and fetched videos are deleted as soon as clipping finishes, whether the job worked or failed. After a free scan we keep your upload for up to 48 hours, so you can clip it without uploading again.
  • Clips. Kept for the time your plan allows, then deleted:
    • Free scan (heat map and moments, no clips): 48 hours
    • One Video: 7 days
    • Rookie: 14 days
    • Most Wanted: 30 days
    • Kingpin: 90 days
  • Account. Until you delete it. When you delete your account, we delete your data within 30 days, including backups as they cycle out.
  • Payment records. As long as tax and accounting law requires. Paddle keeps its own records as merchant of record.
  • Error reports. Up to 90 days.

Your rights

Under the GDPR, and similar laws where you live, you can ask us to:

  • give you a copy of your personal data,
  • correct data that is wrong,
  • delete your data,
  • send your data to you or another service in a common format,
  • stop or limit processing based on our legitimate interest,
  • withdraw consent for analytics, which you can also do yourself as described in the cookie policy.

Email ajmabilal@gmail.com from the address on your account. We answer within 30 days. You can delete your account yourself from the account page. If you think we handled your data wrongly, you can complain to the data protection authority where you live. If you are in Turkey, you also have the rights in Article 11 of the Law on the Protection of Personal Data, No. 6698 (KVKK).

Age

The service is not for anyone under 16. If you think a child under 16 has an account, email ajmabilal@gmail.com and we will delete it.

Changes

If we change this policy in a way that matters, we email you before it takes effect. The date at the top shows the last change.